TERMS AND CONDITIONS
Last updated: August 2026

Welcome to ZÁZA (zaza.hr). These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of our products.

By accessing this website and/or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.

1. General Information & Merchant Details
This website (zaza.hr) is operated by:
• Business Name: ANAMARIJA, obrt za trgovinu, modni dizajn i usluge, vl. Anamarija Asanović Karačić
• Registered Address: Put Meja 20, 21000 Split, Croatia
• PIN / OIB: 24356999686
• Brand: ZÁZA
• Contact Email: shop@zaza.hr

Throughout the site, the terms “we”, “us”, and “our” refer to ANAMARIJA craft. We offer this website to you conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

2. Products, Pricing & Accuracy of Information
• All products displayed on the website are subject to availability.
• We reserve the right to limit the sales of our products to any person or geographic region.
• Prices for our products are displayed in Euros (€) and are subject to change without notice.
• VAT Notice: The merchant is not subject to VAT (Value Added Tax) pursuant to Article 90, Paragraph 2 of the Croatian VAT Act (Zakon o porezu na dodanu vrijednost), and VAT is not charged on listed prices.
• We make every effort to display the colors, materials, and images of our products as accurately as possible. However, we cannot guarantee that your device’s display will reflect exact real-life colors.
• We reserve the right to correct any typographical errors, inaccuracies, or omissions regarding product descriptions or pricing, and to cancel orders if any information is materially inaccurate (e.g., obvious system errors in product pricing).

3. Orders, Shipping & Payment
• By placing an order, you offer to purchase a product subject to these Terms and Conditions.
• We accept payments via credit and debit cards processed securely through WooPayments / Stripe.
• Detailed information regarding shipping options (GLS, BOX NOW, Local Pickup), fees, and delivery times can be found in our Shipping & Delivery Policy.
• We reserve the right to refuse or cancel any order placed with us.

4. Right of Withdrawal, Returns & Exchanges
• Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your items without giving any reason.
• You may also request an exchange for another size, color, or item (by mail or in person at our physical studio in Split).
• To exercise your return or exchange rights, items must be unworn, unwashed, undamaged, with original tags attached, and in their original packaging.
• Custom-made, tailored, or personalized items are exempt from the right of withdrawal.
• Return shipping costs are the responsibility of the customer, unless the item received was defective or incorrect.
• Full details on the withdrawal process, exceptions, and refunds are outlined in our Right of Withdrawal & Returns Policy.

5. Consumer Complaints (Obavijest o načinu podnošenja pisanog prigovora)
Pursuant to the Croatian Consumer Protection Act (Zakon o zaštiti potrošača), customers can submit written complaints regarding purchased products or services via email to shop@zaza.hr or by mail to:

ANAMARIJA, obrt za trgovinu, modni dizajn i usluge
Put Meja 20, 21000 Split, Croatia.

We will respond to all written complaints in writing within 15 days of receipt.

6. Intellectual Property
All content on this website, including logos, design work, text, graphics, product designs, and images, is the exclusive property of ANAMARIJA craft and is protected by intellectual property laws. Unauthorized reproduction, distribution, or copying is strictly prohibited.

7. Changes to Terms and Conditions
We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates to our website. It is your responsibility to check this page periodically for changes.

8. Governing Law & Dispute Resolution
These Terms and Conditions are governed by the laws of the Republic of Croatia and applicable European Union regulations. Any disputes shall be subject to the jurisdiction of the competent court in Split, Croatia.

In accordance with EU regulations, the European Commission provides an Online Dispute Resolution (ODR) platform for out-of-court dispute settlement, accessible at: https://ec.europa.eu/consumers/odr/