SHIPPING & DELIVERY
Last updated: August 2026
At ZÁZA (zaza.hr), we carefully pack and dispatch every order from our studio in Split. Below you will find detailed information regarding our shipping methods, delivery times, and rates.
1. Order Processing Time
• All orders are processed and dispatched within 1–3 business days (Monday to Friday, excluding weekends and public holidays).
• Once your order has been dispatched, you will receive a confirmation email containing your tracking number.
2. Shipping Options and Methods in Croatia
We offer several flexible shipping options within Croatia:
• BOX NOW Locker
– Delivery Time: 1–5 business days.
– How it works: Your parcel is delivered to your selected BOX NOW locker. You will receive an Email, SMS, or WhatsApp notification with a unique PIN code to unlock the locker (available 24/7).
– Shipping Fee: €2
• GLS Courier Service (Doorstep Delivery)
– Delivery Time: 1–8 business days.
– How it works: Direct delivery to your address. On the day of delivery, you will receive an SMS / Email notification with shipment details and courier contact information.
– Shipping Fee: €6.00
• Free Local Pickup (Split)
– You can pick up your order free of charge at our physical location:
ANAMARIJA, Put Meja 20, 21000 Split, Croatia.
– Processing Time: Ready for pickup within 24–48 hours. Please wait for our email/SMS notification confirming your order is ready before visiting.
3. Free Shipping
We offer FREE SHIPPING on all domestic orders within Croatia over €100.00.
4. International Shipping (European Union)
• Orders within the European Union are shipped via GLS or postal services.
• EU Delivery Time: 3–10 business days, depending on the destination country.
• Shipping Fee: Calculated automatically at checkout based on the delivery address.
• Customs & Taxes: There are no additional customs duties for shipments within the EU. If delivery is made outside the EU, the customer is responsible for any applicable customs fees and import duties.
5. Unclaimed Parcels
If a parcel is returned to us because it was not picked up from a BOX NOW locker within the designated timeframe or due to an incorrect/incomplete delivery address, the customer bears the cost of re-shipping the parcel.
Contact Us
For any questions regarding delivery or tracking your order, feel free to contact us via email at: shop@zaza.hr.
