RETURNS AND REFUND POLICY
At ZÁZA (zaza.hr), we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help you with your return or exchange in accordance with EU consumer protection laws.

1. Right of Withdrawal (14-Day Return Window)
Pursuant to EU Consumer Rights Directive, you have the right to withdraw from your purchase and return any product within 14 calendar days from the date you (or a third party designated by you) received the order, without giving any reason.

2. Return Eligibility & Conditions
To be eligible for a return, your item must meet the following criteria:

Condition: The item must be unused, unwashed, unworn, and in the same condition that you received it.

Tags & Packaging: All original tags, labels, and packaging must remain attached and intact.

Proof of Purchase: A valid order number or receipt must accompany the returned item.

Note: ZÁZA reserves the right to decline returns for items that show visible signs of wear, washing, or damage not caused by shipping.

3. How to Initiate a Return
Notify Us: Send an email to aa@zaza.hr with the subject line “Return Request – Order #[Your Order Number]”. Please specify the item(s) you wish to return and your IBAN details (if a manual bank refund is required).

Pack Your Items: Securely package the product(s) to prevent any damage during transit.

Ship the Package: Send your return package to our business address:

ANAMARIJA, obrt za trgovinu

Attn: ZÁZA Returns

Address: Put Meja 20, 21000 Split, Croatia

Contact: aa@zaza.hr

4. Return Shipping Costs
Standard Returns: The customer is responsible for paying all return shipping costs. Shipping costs are non-refundable.

Defective or Incorrect Items: If you received a damaged, defective, or incorrect product due to our error, ZÁZA will cover all return shipping costs or arrange a replacement shipment at our expense.

5. Refunds
Once we receive and inspect your returned item, we will send you an email notifying you that we have received it and whether your refund has been approved.

If approved, your refund will be processed to your original method of payment (via WooPayments / Stripe) or directly to your bank account within 7 to 14 business days.

6. Exchanges
If you need to exchange an item for a different size or model:

Contact us at aa@zaza.hr to check stock availability and reserve your desired item.

Ship the original item back following the standard return procedure above.

Upon receiving and inspecting the returned item, we will dispatch your new exchange item.

7. Questions & Customer Support
If you have any questions regarding our Returns and Refund Policy, please contact us at:

Email: aa@zaza.hr

Showroom Details: zaza.hr/showroom